Sam Altman Addresses GPT-5 Rollout Challenges and User Feedback

OpenAI CEO Sam Altman recently shared insights into the ongoing GPT-5 rollout, acknowledging both the model's advancements and areas requiring improvement.

Altman admitted that the team underestimated the significance of certain features from GPT-4o that users valued, even though GPT-5 offers superior performance in many aspects.

He noted the diverse opinions among users regarding the strengths of GPT-4o compared to GPT-5, particularly in chat functionalities.

This feedback has reinforced the need for enhanced customization options, recognizing that a single model cannot cater to all user preferences.

For instance, some users prefer responses with emojis, while others favor a more straightforward approach.

Altman expressed confidence in OpenAI's ability to offer greater personalization while promoting healthy usage.

The immediate focus is on completing the GPT-5 rollout and stabilizing the system, with plans to introduce adjustments to make the model more engaging.

However, implementing comprehensive user-specific customization will take additional time.

Altman also highlighted the team's efforts to optimize systems and expand capacity, acknowledging a severe capacity challenge anticipated for the upcoming week.

While specific decisions are still pending, OpenAI commits to transparency in its decision-making process, understanding that not all users may agree with the eventual trade-offs.

He concluded by thanking users for their patience and assured them of OpenAI's commitment to rapid response and continuous improvement.